Comments on: I don’t like Delta Airlines

By: Pro Information Center » Blog Archive » Home For Christmas (Almost Only in Our Dreams)

Tue, 27 Jan 2009 03:42:44 +0000

[...] to SLC without us! [Especially since I had only two weeks previously laughed by ass butt off at this blog post from comedian Eugene Mirman about his luggage which Delta--the very airline now responsible for our [...]

By: Rebecca

Rebecca — Wed, 31 Dec 2008 23:34:54 +0000

This week when I flew home from visiting my family, I saw a pile of Delta bags at the airport that hadn’t made it to the right place. One of them had a PUPPY inside! I hope Delta will be a little more speedy returning the puppy to its owner than they were with your bag. Also, you might consider putting a live animal in your bag next time. Perhaps Delta will treat it more urgently, then.

By: eugene

eugene — Sat, 06 Dec 2008 00:50:02 +0000

Thank you Patrick. I know that the woman I spoke with meant well. I don’t really think she lied to me and in all my calls I don’t yell at the employees. I know that it’s hard for them. At the same time, it feels like Delta doesn’t keep track of anything and has a flawed system and just doesn’t care. Delta is like an abusive boyfriend who gets drunk and then promises to not hit you again. You love him, but also, he should go to jail. Not the best analogy, but not the worst. Tell your wife I think she is a nice person who got mixed up with a flawed company. But also tell her that I will probably make fun of Delta for another six months or so and then stop. And I will try the zip lock thing. That’s a good idea. Thanks.

By: Patrick D. Sizemore

Patrick D. Sizemore — Fri, 05 Dec 2008 20:40:21 +0000

Eugene, I’m the husband of one of the ladies you spoke with regarding your situation. I assure you if she talked to you she did not lie to you based on the info she had access to, she is the one you actually spoke almost well of. Thanks. To avoid future problems, I always suggest to place a listing of name, address, telephone and any pertinent data inside a ziplock bag and then place it inside each of your suitcases on top of all clothing. If the labels are torn off, or mislabeled on the exterior, the airline could easily locate you or in your case whomever picked it up by mistake. It’s not easy being verbally abused on almost every call you receive for 8 or more hours each day, especially when some of the employees have already spoken with you and truly haven’t been accurate or truthful. Unfortunately, some people could care less, they just want a paycheck, but I assure you, my wife is 65 yrs old and has been dedicated to excellence in whatever capacity she has ever worked at anywhere for the past 45 years of our marriage. Thanks for taking time to let me vent. I hope you don’t have any problems regardless of who you may fly with. Pat S.

By: John M.

John M. — Mon, 01 Dec 2008 16:33:36 +0000

Well I am glad they compensated you somewhat. I love the postcard image — it’s fantastic.

By: eugene

eugene — Mon, 01 Dec 2008 14:12:46 +0000

They actually ended up getting me a check for some of the items in my luggage, which I then deposited and used to pay for the postcards I’ve been sending them. It isn’t cheap to tease an airline for being incompetent.

By: John M.

John M. — Mon, 01 Dec 2008 00:35:57 +0000

Hi Eugene. Your thorough blog entry and palpable frustration have inspired me to write to Delta. I went here: http://www.delta.com/emailus/servlet/EmailUs?cmd=go
and wrote this the comment field:
——————
This is less a complaint and more of a concern. An acquaintance of mine, Eugene Mirman, experienced very poor service when his baggage was switched with another passenger’s. He is a very patient, articulate, and reasonable man, which would make him the ideal person to deal with when there is an issue. Despite his efforts and good humor, Delta did not handle his situation well. The situation is outlined at his website, and I would recommend that you read it to understand the context and the seriousness of the situation. Here is that page: http://eugenemirman.com/archives/129
You are losing a valuable customer and possibly many others. It would make me feel better (and I would be less inclined to boycott Delta) if you compensated Mr. Mirman with something. Let me know what you think and what you plan to do.
Sincerely, John M.
——————-
Now I don’t know if I am crossing a boundary here with you. If so, I apologize. I am really curious to see how they will handle this one. I want them to allay my fears and comfort me, as well as compensate you, of course! I wonder if their email system flags certain responses that have words like “boycott” or “awful” so they get a higher priority…
Well, thanks for the heads-up with Delta. I will be careful with them (if not outright boycotting them) in the future.

By: Katy Skinner / TheCityChicken

Katy Skinner / TheCityChicken — Tue, 25 Nov 2008 18:40:44 +0000

Oh. Em. Gee.

By: Marci B.

Marci B. — Tue, 25 Nov 2008 15:26:03 +0000

Dude, I will totally boycott them in your honor. What a ridiculous situation to have to go through! Nice work, though, getting your bag back on your own.